FAQs

• How does your company perform the air duct and furnace cleaning service?

This includes cleaning both supply and return air ducts, cleaning and replacing all registers and grills, and sealing the access panel .

• Do you use latest machines for sofa cleaning?

Yes, we use latest machines for sofa cleaning

• Is duct cleaning a messy process?

No. Our duct specialists at Lotus Duct Cleaning use the latest duct cleaning equipment with powerful vacuum devices with HEPA filters to ensure there is literally no mess at all in your room. Just give us a ring and we will do a mess-free duct cleaning for your homes and offices.

• Your water carpet cleaners are certified?

Yes!!! We only hire certified and professional carpet cleaners.

• Can you perform upholstery steam cleaning?

Yes, we do specialize in upholstery steam cleaning at Lotus Cleaning. Our cleaners are knowledgeable enough to figure out which cleaning method would best suit your upholstery and they apply the cleaning treatment accordingly. Call for Lotus upholstery steam cleaning.

• Why should I choose Lotus Cleaning?

Lotus Cleaning is one of the finest cleaning services providers in Australia. Our cleaners are certified, trained, knowledgeable, and insured. Your valuable work are in safe hands with Lotus Cleaning. We use the latest cleaning methodologies and eco-friendly cleaning solutions so that we do not hurt our environment. We provide guaranteed results for all our cleaning jobs and your utmost satisfaction is our only aim.

• What is the difference between my household leather cleaner and the Lotus Cleaning system?

Household cleaners contain silicones and lubricants that provide an outer layer of protection but end up dehydrating and damaging your leather. Our professional leather cleaners, moisturizers, and protectants provide long-lasting rejuvenation without the harmful side effects.

• What types of leather does Lotus Cleaning clean?

We can clean all types of leather, including pigmented, aniline, nubuck, and suede.

• How does Lotus Cleaning clean my leather?

At Lotus Cleaning, we use a proprietary system to clean and moisturizer your leather and we can also provide optional protector for your leather. We will begin by applying and removing a cleaner that removes damaging soils. Next, the leather is heated to open pores and accept the moisturizer that leaves your leather feeling as soft and supple as the day it was made. If you choose, we will then re-heat the leather and apply a protector that will actually fill in the cracks where soils typically.

• How much your Services will it Cost?

Lotus Cleaning offers all cleaning services at a very affordable price. As compare to other cleaners in Australia, our costing is unbeatable. For an exact quote for your specific requirement, we would request you to give us a call and find out the details. We are transparent right from the beginning so you can be sure whatever amount is quoted to you will be the final amount you have to pay for cleaning. Also, you only need to pay once you are absolutely satisfied with our cleaning services.

• Do you clean microfiber upholstery?

Yes, we do fantastic work on microfiber upholstery. It is one of our favourite types of fabric because Lotus Cleaning Services patented solution is able to get out soil other cleaning processes leave behind.

• Are all your cleaning experts insured?

Yes, with Lotus Duct Cleaning you do not have to worry about that. All our duct cleaning experts are completely insured and thus your home, property, and all to-be cleaned items are in secured hands. You can call our insured duct cleaning experts now!

• Can you provide heater unit servicing for residential ducts?

Yes, we have expert team of duct cleaners who work on heater units only. You can avail heater unit servicing for residential ducts from Lotus Duct Cleaning at an economical price.

• What types of Natural Stone Clean Lotus Cleaning service?

Lotus Cleaning services Travertine, Marble, Limestone, Slate and Granite in most locations. In select locations, we also service Flagstone, Concrete, Terrazzo and Saltillo floors.

• How often should I clean my carpets?

Carpets should be cleaned every six to 12 months, even if they do not appear to be dirty or soiled. Regular carpet cleaning, using the steam cleaning process and regular vacuum cleaning can prolong the life of your carpet.

• Do you move furniture?

Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved.

• Why should I have my leather professionally cleaned?

Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time.

• Why should I have my tile & grout cleaned?

Just like carpet, dirt builds up over time dulling your tile’s appearance and dis coloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.

• How do you clean my tile & grout?

We use a high pressure rotary tool with dual rotating jets. This is combined with the same truck-mounted steam/pressure cleaning we use to deep clean your carpet. We use tile and grout specific cleaners that strip away any waxy build-up and remove the dirt embedded in the grout lines.

• How often should I have my floor cleaned?

As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned.

• How long will it take to have my tile floor cleaned?

For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

• Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

• What is color seal?

Restore your grout to its original appearance with our premium Color Seal restoration service. Our Color Seal service will transform your discolored grout back to its original splendor by providing a layer of uniform color to your grout lines, giving your floor a clean and refreshed look. Along with improving the cosmetic appearance of your floor, Color Seal provides a protective waterproof barrier that guards your grout from spills, dirt & debris.

• Do you clean the tiled areas in the bathroom and the kitchen?

Sure we do! However, please have in mind that if you have dis coloured grout or if your tiles are in a very bad condition, it is better to let us know in advance, as this requires special attention or even pressure cleaning, which is an additional service and can only be provided upon request.

• I was thinking of replacing my carpets; can they be restored instead?

Yes, we can surely try to restore your carpets before you replace them new ones.

• Should I choose carpet steam cleaning or carpet dry cleaning for my carpets?

Carpet steam cleaning involves usage of hot water extraction process, while on the other hand carpet dry cleaning involves use of very less water in the form of cotton absorbent pads that are immersed in hot water to scrub the carpet. Both the methods have effective results providing they are used appropriately by skilled technicians.

• Can you do carpet flood restoration?

Yes, we do provide carpet flood restoration. In fact, we do have emergency and same day services for those unexpected situations when you need professional help immediately.

• Do you clean carpets with the move-out service?

With the basic package we include deep vacuum of the carpets, as well as mop and vacuum of any hard floors. We have teams that specialize in carpet and upholstery cleaning, however this type of service is a specialized one and it needs to be requested when the booking is made, otherwise we might not have the availability to switch around teams if it is added on the actual day of the service with a short notice.